I'm sorry, but job interviews can be a real bore. If you get an interview with a company and have four people to meet, the odds are that two of those interviews will be boring. What do I mean by boring? Well, there are a lot of people asked to interview who don't do it very often and don't really know what to ask. There are also those that are so scripted that the candidate is forced to fall back on answers that are also scripted. If the interviewer was nervous or unsure going into the meeting and remained that way through until the end, you will be blamed for it.

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Boring interviews end up in a cycle of generic interaction that leads the interviewer to neither like you or dislike you. In the post-interview meeting that most companies have, you will likely not stand out. Instead, as you are peeling off your business suit or scraping off your fancy interview shoes, you are being described as "OK", "good gal/guy" or "capable". Not very inspiring for the hiring manager and not much cover if he/she wants to make you an offer.

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Whether your fault or not, you have not broken through to this interviewer. Because the interview was uneventful, even if the fault of the interviewer, you are going to pay the price.

So how can you turn a boring interview into a memorable one?

Turn the discussion around to focus on the interviewer.

In some cases, this will be a relief. They were not comfortable asking questions anyway. In other cases, they will love the idea of sharing a success or describing a key project that they led.

Yes, you have to take over. But you have to be careful. Each interviewer is different and may require a different style of takeover. Sometimes one question from you can change the entire structure of the interview, make it more personal and provide the opening for you to become more than just one of five candidates being seen that day.

How about some ideas, you say?

1. Ask the first question and keep asking.

Here's an easy one: How long have you been with (COMPANY)? Kicks off the interview as conversational and sets the tone a bit. If you sense that the interviewer likes talking, ask additional questions to better understand his/her role in the company and what influence they may have on the position in question. Once you've established a more conversational format, you can introduce key points about yourself with more precision.

2. Ask a personal question that focuses attention on the interviewer in a positive way.

"What have been your best moments here at (COMPANY)?" This allows them to share something with you and allows you to follow-up in a number of different ways. If the response is that the interviewer was critical in the installation of a new piece of plant equipment, ask him to show it to you. Oh, how an interview changes when you can get up, walk around and get conversational. You are now building a relationship and having an impact. And, by the way, everyone else you are interviewing with sees you on your walk - you look to be getting special treatment, right?

3. Ask questions to introduce your key and unique skills.

Ask a question like: Do you have a system to consistently guarantee new products will launch on time? After they answer, you are free to describe your skills here and cement yourself as someone who can make a quick and substantial positive impact. Be careful not to ask questions that could potentially embarrass an interviewer or force them to look less than strategic.

Now I hear some of you saying: "Hey, I'm thankful for every interview I can get. I need interviews, boring or not to get myself back in business!". I hear you. In times when interviews are hard to come by, your ability to make a really positive and obvious impact is crucial. You want the interview team to come in to the candidate review meeting with words like "wow", "I could see him starting here tomorrow", "that's the one we need". And those reactions won't come from a team of four when two of the four are asking standard questions and getting acceptable, standard answers. Don't wait until the end to ask your questions. You may run out of time and, for sure, you will not stand out. > employee  

8 Interview Mistakes and How to Recover

There are big interviewing mistakes and there are little mistakes that you can make as a candidate during the interview. Some are universal. However, some mistakes that would be a big deal at one firm might be considered a little mistake at another. Nevertheless, be mindful of not making the most common of mistakes we see a lot of interviewees make. If you find yourself making one of these following mistakes here is what I recommend for damage control.

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I must interject that, of course, the best advice is to not make these mistakes. But, from time-to-time mistakes happen. Many people get nervous during an interview and make mistakes they otherwise never would. So with the spirit of knowing that mistakes happen, let's deal with the most common ones one at a time.

1. Forgetting the name of your interviewer There are several levels of mistakes for this one. Before the interview and during the interview of course, and then there are those panel interviews where forgetting names can really fluster you.

Before the interview Check your notes, did you write it down anywhere? If you have a recruiter simply call and ask. If not check the online directory/contact us page. If not there call the company/receptionist/secretary and ask. You can simply tell them that you have an interview and misplaced your note with the name of the person you are interviewing with.

During the interview This is also going to be easy because you are going to use this tip when you go into your interview. Write the name of the person and title on a note card. Keep it in your inside jacket pocket or purse. Read it before you go in for the interview (many times pending your memory). Make sure that you say their name out loud when you meet them to help sear it into your skull. If you forget their name during the interview simply pull out the card and write a pretend note (as you see the name). If the interview format allows for note taking then simply have their name and title on the note page for easy reference.

Panel interviews A good technique is to be prepared to start taking notes immediately when the interview starts. When you meet everyone write their first name down in the position they are in the room to you onto the paper while their names are fresh in your mind. If you did not get all their names write a line or circle in the position where the interviewer is that you have forgotten their name. Pay attention to see if one of the other interviewers use their name and if so simply write it on the line or within the circle. You can easily glance at this "chart" without anyone noticing and with confidence use each interviewer's name as you address their questions. If you have one that you just can't get their name overcompensate a little (not a lot) with focused eye contact with that individual. > vacancy   

2. Mispronouncing an important word If you find yourself starting to say a word and it occurs to you that you have drawn a blank on the correct pronunciation of the word and you know you're about to butcher it then stop. Don't say the rest of the word. Act like that wasn't actually the word you wanted to use by pausing and then using a different word that conveys as close to the meaning of the word you blanked on as you can quickly draw upon. This is much better than totally mispronouncing the word. If you were unable to stop yourself or did not realize you butchered it until after it left your mouth then simply say something along the lines of, "That did not come out right did it? What I meant to say is..." Don't dwell on it. Don't bring the interviewers focus anymore to it.

3. Your stain is singing I love the commercial with Tide-to-Go of the person in the interview that has a stain on his shirt and it is so loud that it is all the interviewer can hear. I think it's pretty funny because it is so true.

You spilled something on yourself and have a nice stain to show for it or ripped your panty hose or any other clothing disaster then try to hide it. If you can't hide it then don't try to hide it. What I mean by that is if the stain is obvious then make sure you acknowledge it! Don't just act like it's not there. Point it out by saying something like, "It figures I would spill something on myself the day of an interview". Or, use humor and say something like, "I realize in hindsight that the food fight I started at lunch probably wasn't the best idea." It is better to acknowledge the spot than to pretend like it's not there and let the interviewer think that you don't know you have a giant coffee stain on your shirt. Smile, acknowledge and move on.

4. Using verbal crutches It's natural when a person gets nervous or excited to more heavily rely on verbal crutches than they normally would in just about any other conversation they have. Using words like "um" and "like" and "uh" every other word or at the beginning or end of every sentence is a mistake you need to be cognitive of because it is much more noticeable than you think. The people overly using these crutches typically don't realize it. So pay attention. If you notice yourself making this mistake then simply slow down, regain your verbal composure and try to focus a bit more on tightening up your sentences.

5. Stepping over your words It is easy to get tongue tied sometimes. When this happens just pause for one second, take the next sentence you want to say and articulate it and then take it sentence from sentence from there until you are back in your groove.

6. You're late One of the biggies. If you are going to be more than 10 minutes late call your interviewer and let them know when you are going to arrive and apologize. If you are going to be more than 10 minutes late ask if they would still like to interview you or if you should still come in or reschedule. Convey that you know their time is valuable (even though they are not going to perceive this by your actions) and give the important reason why you are late. Once you arrive apologize for being late and then let the issue subside, don't dwell on it.

7. Can't pronounce your interviewer's name Call before your interview and ask the receptionist or call the company directory to check and see if the names are verbally listed. If you are working with a recruiter, have them tell you or find out for you. A good trick is to call the person after business hours and listen to see if their name is on their voice mail. If all else fails be the first to introduce your name when you stick out your hand to shake theirs they will naturally respond with telling you their name and therefore how to pronounce it. If that doesn't work simply ask, "Am I pronouncing your name correctly?"

8. Overreacting to your interviewer's pessimism Many interviewers will act like they don't care much for you just to see how you will act in an uncomfortable situation. Depending on the kind of position you are interviewing for you might even have the interviewer try to "scare you off" by overemphasizing the negatives of the position and your qualifications for it. This is not uncommon with sales type positions. This is used as a test by some interviewers to see how much you want this job and how well you overcome objections. Their reasoning is if they can scare you away so easily you're not the right person for the job. If you want the job don't make the mistake of being scared off. Ask about the positive aspects of the position. Explain that you know nothing good comes easy in a career and you are willing to pay the dues to be successful.

Follow up When you send a thank you letter run damage control on any problems that occurred during your interview. Focus on major issues, not the small stuff. Simply acknowledge it and that's it. Don't write a paragraph explaining the details.
So we all make mistakes The important thing to remember is to not let your interviewing mistake get to you. Keep your composure. Have a relaxed attitude and as much as possible a good sense of humor about it. It's possible, and I have seen it happen on numerous occasions, that showing the interviewer how you handle and recover from a mistake shows them just the side of you that they are looking for and ends up playing to your advantage.

> employee  

Tips to Work with Article Writing Services

To outsource the article writing can be a profitable and easy way to extent business in a meaningful manner, but to get the best outcome, it needs a body of work. In this article, five tips are described to help you to get most of the benefit from article writing services.
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Research Keywords
No one will get the web contents or articles if they are based on the keywords that are not suitable or excessively competitive. Therefore, you need to do the best keyword research for the content you are writing to be on the top. Well you need to understand this as well that it is generally not a component of the article writing services; it is usually additional, and you need to have confidence of whoever is doing that kind of work for you, because it is very essential. The keywords are the victory or collapse of your business, therefore ensure to arm your content writers with the best you have.
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Identify Your Market
It is important to tell your writer the intent and focus that you have for the content. As much you will be able to make clear the task, the more your writers will be capable to write useful and meaningful contents for you that will benefit you more in shape of your business profit. This is also good to address it at the beginning of the task; it will help you to avoid such end when you are not pleased and dissatisfied with the output. Make this openly clear about who are your audience and what you wish to deliver to them and this way each one will be more focused and will do his best!
Get the Recommendations
You are not the only one who has stepped into an outsourcing of web writing; therefore, you must seek opinions and recommendations on the article writing services. Whether these recommendations are from your colleagues, from a forum or trusted friends, or any of the information you get will benefit you in a decision-making. Must ask them about the things like about the quality, delivery time etc.
Outsource As Much As Possible Once you will be in the position of to outsource, perform and try to achieve as much as your budget or resources allow you. This will give you the chance to scale your business in a way you yourself would be pushed to do!
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Keep the Best
Once you will find an article writing service and at a service, a particular writer then hand onto them as they were gold. To find the good web content writers is not easy job. Therefore, once you will find someone who understands exactly what you want and delivers the quality work in timely fashion, then it is better for your business to hang onto him or her.
For your websites, web content creation and marketing efforts is no longer an option currently; it is a necessity. Search someone who can assist you to create a lot of content that will affect your business in a positive manner.

Interviewing Over Lunch: Are You at Risk?

Sometimes a hiring process will include having lunch with the hiring manager. Despite anything said to the contrary (like "It'll just be an informal lunch so we can get to know each other."), this is a formal part of your interview!  This can be a very tricky situation.

Impressions made in a restaurant are just as important as those in an office or meeting room.

If you don't want an "eating mishap" to ruin your chances at a new job (or a promotion if you're dining with the boss), follow these tips: 

1. Avoid ordering messy foods.

This includes long pasta, of course, but also anything with stringy cheese... you know, the kind that stretches up with your fork from the plate to your mouth.

Watch out for soup, anything with a sauce or other "drippable" ingredient. No matter how careful you are, you know an invisible hole can magically appear in your spoon and cause you to drip all over yourself!

Even a salad can be hazardous! Have you ever tried to spear a cherry tomato with your fork and squirted yourself, your neighbor, or watched the tomato go flying off your plate? Not impressive. Avoid cherry tomatoes.

2. Mind your manners.

First, let me say I am definitely NOT "Miss Manners." These are just common-sense tips, not something you'd learn at charm school. (So don't send me an email with the "proper" etiquette, OK?)

This may be considered old-fashioned and unnecessary by some (especially women's libbers, if there's still such a thing), but I think it's still a nice courtesy for a man to pull out a chair for a woman. Either sex can offer to take someone's coat and hang it up. In general, just be nice, thoughtful, and courteous.

Thank the servers.

If you're in a fancy place with 6 different forks, 3 knives and 2 spoons, don't freak out about which to use for what. In general, they're placed in the order in which the food that you use them with will be served... implement furthest from the plate being used first. So when the salad comes out first, grab the fork furthest from your plate. Or just watch what the big shot does and follow his/her example.

If your food comes out first, don't start scarfing it down while the other(s) wait for their food to arrive. If they're courteous, they'll invite you to go ahead before your food gets cold. Likewise, if someone else has been served and is waiting while your food is delayed, invite them to go ahead and eat.

Don't reach... ask someone to pass.

Don't use your bread to mop up sauce, soup, or anything else.

Don't slurp or burp. Ever. Yes, this may be acceptable in some countries as a way to show appreciation for good food, but if you're in the U.S., don't do it. Even if the big shot does.

3. Watch the cost.

It doesn't matter if you've been told, "Order anything you'd like, this is on me." Do not order the most expensive thing on the menu! Even if the big shot does.

4. Beer or wine?

Have you seen that commercial where several guys are at a restaurant with a big shot and he asks what they want to drink? They go around the table and all order a non-alcoholic drink except for the last guy, who orders a Sam Adams (beer). The big shot is "impressed" and orders the same.

Hah! Never fall for anything you see in a beer commercial!

Would you have a beer or glass of wine at the office? (You better say "No!") Despite the surroundings, food and drink, if this is a business function (and it certainly is if you're interviewing or discussing business with your boss), do NOT order alcohol! Even if the big shot does.

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What To Do When Your Boss Is a Jerk

I've never worked for a boss I didn't like or respect. Sure, some were better than others, but I never considered quitting my job because of a bad boss. Unfortunately, many employees aren't so lucky.

If your boss is a total jerk, someone you'll never get along with, admire or respect no matter how hard you try, there are a few things you can do.

Wait. Is your boss close to retirement or promotion--or even better--termination? If so, try to bide your time and wait until that happy event happens. 

Bite your tongue. Keeping anger and frustration bottled up inside is not healthy, but neither is complaining about your boss at work. So if your family can tolerate it, vent at home instead. It'll make you feel better even if it does nothing to help your situation. It may be tempting to complain about your boss at work, especially if coworkers are talking about the same problems. But resist that temptation! If your boss finds out that you are complaining about him, he'll have a legitimate reason to take appropriate action against you and make your life under him worse than it already is.

Continue to work hard. Regardless of how your boss treats you, it's in your best self-interest to continue doing your job to the best of your ability. Stay focused and think about how your efforts are helping the company as a whole. If you do a good job, you may get noticed by your boss's colleagues or even his superiors. Maybe a better opportunity will arise.

Try to improve your relationship. If your boss is a complete jerk, this may be impossible no matter what you do. But if he's only a partial jerk, perhaps it would be worth your time to try to make the situation better. After all, this person may have control over your advancement up the career ladder. And while quitting may seem to be the easiest thing to do, searching for another job, having to explain why you left your last one, and struggling to get a decent reference from an ex-jerk-boss may make leaving a difficult option for you. Instead, swallow your pride and try to understand your boss's management style and personality and adapt yourself to that. For instance, if he's a micromanager, give him constant updates and details on what you're doing (even if you think it's a waste of your time and he should just trust you to do your job).

Effective communication is very important, and it works both ways. If your boss is unclear in telling you what he wants, ask questions until you know exactly what's expected. During performance evaluations or one-on-one discussions, ask him what you can do to meet his expectations.

Go over your boss's head. This is rarely a good idea. But if you've tried everything else, and you feel that your boss is making serious mistakes that affect the company (and not just you), consider talking to his superior. If you take this route, be prepared with specific examples and proof, not just accusations. And realize that this tactic may backfire on you (especially if your boss's boss is also a jerk).

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5 great jokes for the office

By: Manuel Breijer

Are you ready for a little humor at work? Do you like a colleague in the fool? Read these five jokes and try them out once in the workplace. Guaranteed success. And your day? That is well again!

Job Vacancy Indonesia, Employee

5 jokes:The absolute number 1 and also the most famous joke. But he still fun!
1. Getting coffee for your colleagues and salt instead of sugar in their coffee do.2. Again an absolutely fun and silly joke coffee. Ask your colleague if he / she wants coffee. Answer: Yes, nice. Then you ask if everything put in there. If they answer with Yes. Then, throw everything you see are in the coffee.3. We remain in the coffee mood. It remains simply a widely consumed product in the workplace. This joke is only suitable if your coffee is served in plastic cups. Take a pin and prick a tiny hole in the cup. When someone takes this cup of coffee has no doubt wet clothes.
4. Does your colleague a paper clip dispenser on his desk? Make these paper clips over a long line and put it back into the bowl. If he or she wants to take a whole pendulum will come along.5. Since the female colleagues always have a purse. If they remove anything away from the bag. Throw in a brick or two and then throw the load in the bag was found in her bag.
I am very curious if these jokes are passed and you have made working fun. It is important to have humor in the workplace. You know what they say: "Laughter is healthy."

The Employer's Responsibilities for Treating an Injury

By Howard Batt

Job Vacancy Indonesia, Employee, Vacancy  

Under workers compensation laws, can an employer refuse the employee medical attention at time of injury? The answer to that question is no, they may not deny you treatment, but you are the one who is responsible for making sure that you get it in some cases.

Your employer is a partner in your financial future, but sometimes when you're injured at work that may change. Very often, sometimes without intent, employers tend to look down on employees who are injured at work and the employee will feel somewhat less likely to report an injury or ever to seek treatment.

Failing to report an injury means that you are not qualified to receive any type of treatment for the injury under the law and that your employer is not necessarily constrained to offer you any type of remuneration after the fact, even if you find out later that your injury is more serious than was originally thought.

If you report your injury to your employer immediately you have the best chance of receiving your workers compensation without any real problems so it is encouraged that you report your injury and seek treatment within 24 hours and it is the law that you must report it within 7 days if you are to achieve any type of treatment or compensation for it.

Your responsibility is to notify your employer as rapidly as possible after your accident and to make sure that it is documented at work so that everyone knows that you received your injury in the workplace. This makes for granting you workers compensation far more easily accomplished.

Your employer has the responsibility to provide you with medical treatment if you request it immediately following the injury. If your injury is an emergency, then you can be sent to an emergency room for treatment. If the accident is not emergent in nature on site treatment may be provided by a nurse or an EMT or Paramedic, with follow-up treatment at a physician or hospital.

The worker has the right to prompt medical treatment and the employer has the responsibility to provide it. It may be in an emergency room immediately after the accident, and then the employer may be notified if it is an emergency injury.

If the injury is not emergent or life threatening, the employee has to notify the employer first of the injury and then seek medical care after speaking to the supervisor or employer.

The competent employer will not only offer medical care for their employee but will go with them to the medical facility in order that they know best what the physicians say is the prognosis and the diagnosis, as well as to know when the employee will be permitted to return to work.

Your employer does have the obligation in most states to see to the treatment of your injury and if the injury is of a serious nature, it is mandated that treatment take place immediately.

While your employer may offer you the physician who ordinarily treats the company employees you do have the right to request another doctor. In some states they are not obligated to offer that, however some permit it if you have requested to not use the company physician in advance, well before your injury has taken place.

Understanding the ISO 9001 Audit Checklist

By Justin Knightley

Job Vacancy Indonesia, Employee, Vacancy   

If an organization has recently embarked on the journey of implementing ISO 9001:2008, a generic ISO 9001 audit checklist can be very helpful in determining gaps in compliance. As the system matures however, generic checklists lose their effectiveness and it becomes critical for the organization to delve deeper in terms of conformance when assessing the effectiveness of operational controls and specific processes.
Why use an ISO 9001 Audit Checklist?
Internal auditors often use an ISO 9001 audit checklist to determine compliance since the ISO 9001 audit checklist covers each requirement of the standard as a question. This type of questionnaire is very useful for internal auditors, because it helps them to discover how a specific requirement is implemented. The auditor has only to check that the defined procedure meets the requirements and if the procedure is preformed correctly.
The shortcoming of this approach is that the audit often fails to evaluate the effectiveness and efficiency of the process being audited. What happens if the process does not meet procedure? Should you change the process to be compliant with the procedure, or should you verify whether the process is effective and change the procedure? These are questions to consider in any procedure-based audit.
Instead, use the ISO 9001 audit checklist only as a guide and allow the auditor to delve freely into whatever process is deemed critical. This model will produce more meaningful findings, but, there is a risk that auditors focus on auditing processes that are familiar to their particular specialty. Furthermore, as time goes by, completing the checklist could become mandatory and overburdened with detail resulting in less time for in-depth auditing.
Process Auditing and Checklists
Process audits are undertaken to verify whether a process meets the planned goals and objectives and to identify opportunities for improvement. The main thing to understand when auditing a process is the actual process concept. One does not need to know or understand the details of a specific process to be able to audit it, although it does help. A good auditor should be able to audit any process without knowing anything about it by monitoring the process inputs to determine whether the desired process outputs have been achieved.
As with other ISO standards which require internal auditing, audit checklists based on the standard have minimal benefit when it comes to auditing a process. It is best to develop a specific audit questionnaire based on actual management system policies, processes and procedures. This allows a more in-depth approach that identifies not only failures in the processes but also potential failures, while also ensuring the internal auditors are much more rigorous during their enquiries.
Controlling the Audit Checklist
The basic ISO 9001 checklist template should be controlled but the actual audit checklist for each process is subject to change and should not be controlled.

Step by Step Guide to Employee Satisfaction Surveys

By Martin Day
  
Job Vacancy Indonesia, Employee, Vacancy   

The benefit of running an annual employee survey has for a long time been widely accepted but many organizations have been put off by the amount of effort that is required.

Many organizations who have bit the bullet and conducted their own internal employee satisfaction surveys have often relied on word-processors to allow them to design and compile a survey, then gone through the effort of printing and distributing the survey and spent time chasing and collecting the completed surveys and then even more time transferring the survey response information into a meaningful management report.

Fortunately with the introduction of the Internet and hosted survey websites like www.surveygalaxy.com what was once a time consuming, resource hungry, long winded and cumbersome process is now slick, quick and easy.

This document provides a step by step guide to help implement a survey that will bring considerable benefits to any organization.

Step 1 - Identifying The Need

The reasons an organization would need a survey are as wide and they are long. Listed here are a few of the common reason why employee satisfaction surveys are conducted.

Event Driven

If your organization is about to embark, or is going through, a change management program employee surveys can assist in managing the change, measuring the effectiveness of the change, help to deliver a 'message' and gather valuable feedback throughout the change cycle.

For organizations that are experiencing rapid growth employee surveys can monitor internal communications and management structures to ensure that employees are aware of their reporting and management responsibilities.

Where an organization is suffering from poor moral brought on by either internal or external influences an employee survey can be used to identify the specific concerns of employees so those concerns can be properly addressed.

Where there is an increase in turnover of staff employee surveys can help an organization identify the underlying cause of employee unrest and through their findings help find solutions.

Periodically

As part of a periodic assessment, surveys will help an organization review their personnel and monitor on an individual level job satisfaction, training and career development.

Employee surveys also offer senior management the opportunity to look at the soft underbelly of their organization to confirm that their 'top down' view of the organization matches the reality and 'bottom up' perspective.

With the help of employee surveys an organization can establish good employer/employee communication that will in turn bring both direct and indirect benefits.

Step 2 - Management Buy-In

Management buy-in is always desirable for any initiative and many will argue that it is essential to ensure a successful employee survey, however, in some instances the findings of an employee survey can lead to kick-starting a management that has grown complacent and detached from their employees.

Some organization may be fortunate in that the senior management recognize and drive the need for employee surveys, while in others the management may need to first be convinced of the direct and indirect benefits an employee survey will bring.

The level of management commitment to an employee survey will have some bearing on the nature of the survey and to some extent will help determine what questions are to be asked and the manner they are asked.

A management that is supportive of the initiative may require feedback on specific areas of the business or they may give the go ahead because they feel confident that the results will only confirm that the level of employee satisfaction throughout the organization is high.

In nearly all cases it is good practice to at least try and get management to buy-in to the employee survey from the very start as they have a lot to gain and are in a position to effect any change that is later identified as being required.

Step 3 - Designing The Survey

Designing a good survey will take some time and effort but by following the basics of survey design and concentrating on the 'need to know' questions and removing the 'nice to know' a survey will rapidly take shape.

Determining the exact questions that should be asked will be entirely dependent on the individual organization, its structure and the previously identified primary need and objectives of the employee survey.

When considering what questions to ask consideration should be given to how the results are to be analyzed. For example there may be a desire to ask for individual comments but these types of answer formats can be very time consuming and cumbersome to analyze and should therefore be avoided or used sparingly.

With online surveys it is generally better to do a few smaller surveys than one very long survey as the longer the survey the higher the drop out rate will be.

Step 4 - Proof Reading And Testing

Grammar, Spelling And Clarity

Before publishing the survey make a careful check for spelling and typing mistakes and incorrect grammar. If available it is always better to have someone who has not been involved in designing the survey to proof read the survey with clean eyes, if no one is available try to take a break before checking through the survey again.

Say What You Mean And Mean What You Say

When checking the survey you need to consider the survey from the viewpoint of the respondent, you may know what you mean by each question but will the questions be clear to the employee?

Allow The Employee To Answer Truthfully

For closed questions where the employee will be required to choose from a number of available responses have you allowed the employee to answer accurately? Make use of responses like 'Don't know', 'No comment' or 'Not Applicable' where you have made the question mandatory but the employee may not be able to answer.

Consider allowing the employee to include an 'Other' answer but also appreciate that 'Other' answers will add to the complexity when analyzing the survey results.

Don't Require A Response To Questions That May Not Have One

Check that for any questions that you have made mandatory you do require an answer, for example open questions such as asking for additional comments should not be mandatory unless you definitely require the respondent to write a comment.

Check You Will Be Able To Analyze The Data

Check through the survey again but this time looking at how the results of the survey will be analyzed. Consider how you are likely to want to analyze the survey data, have you asked the right questions to be able to perform detailed analysis? For example if you wanted to view the detailed response data from the perspective of the different genders, or maybe departments, check you have asked the employee to indicate their own gender and/or department.

Don't Ask Anymore Questions Than You Need To

Consider all the questions in the survey and look for questions that are not 'need to know'.

Test The Link And Try Completing The Survey

Publish the survey and then send the survey's link to a number of people who will be willing to test the survey. By completing the survey yourself you will get a feel for how the respondent will view the survey. From your own and others feedback stop and make adjustments to the survey as required.

Repeat this process until you are happy with the survey.

Check The Data

Take time to view the online summary results of the test data and confirm that the data is being collected in a manner that can be properly analyzed and that will give meaningful results.

Step 5 - Promoting And Deploying The Survey

Where all or the majority of employees have access to the internet or company intranet deploying the online survey is as easy that ABC, either via email or by establishing a link to the survey from your own website or Intranet.

Where there are some or many employees that do not have direct access to the internet there are a number of alternatives that can be used from issuing the survey in printed form, providing a shared terminal or giving them an incentive to complete the survey at home.

Anonymous Responses?

There is a choice to allow all surveys to be completed anonymously. Allowing a survey to be anonymous may encourage employees to speak their minds enabling the survey to provide 'a warts and all' report, in turn giving management an opportunity to address underlying problems before they become serious.

However, allowing anonymous comments also allows employees to be more cavalier and flippant with their responses. Some organizations would therefore only want to consider comments where employees are prepared to stand by their convictions and that will also provide an opportunity to follow up the specific concerns of individual employees.

The decision to allow anonymous responses or not will, among other factors, be down to the individual organization, the specific nature of the survey, the surrounding circumstances, the management style and the existing employer/employee relationship.

Step 6 - Monitoring The Survey

While the survey is in progress you will be able to view the summary results online and also monitor in real-time the number of surveys that have been both started and completed.

If after a few days the number of completed surveys falls short of the expected target it is advisable to send periodic reminders to employees asking them to complete the survey.

Step 7 - Analyzing The Results

There are no hard and fast rules for analyzing the data. Much depends on the individual survey, the questions asked and the number of responses.

Most surveys will benefit from many of the results being displayed in graphical as well as tabular form.

When first analyzing survey data often a number of 'headline' results will immediately stand out that will provide you with a general overview and, providing the right questions have been asked, give you an instant assessment of the mood throughout the organization as a whole.

Where the results give areas of concern a more detailed analysis may be advisable. For example if employees were asked if they felt the organization provided equal opportunities to both genders and 25% gave a negative response it would be useful to know the gender split of the organization and also to look at what the gender split was of the 25% that answered negatively. Was the negative view shared by employees of both genders, evenly spread throughout the organization, or of a particular gender from a particular department?

There is a method of reporting that presents the result data in tabular and/or graphical form allowing those who are interested in the results to view the raw data.

Often used as a compliment to the first, another method is to interpret the results and provide an analysis of the data and offer a view as to what the meaning is behind the results, what circumstances may have contributed to the results being as they are and, where the results indicate a negative, what initiatives could be taken. Such analysis if done by a single individual is likely to be very personal, if done by a committee it is still likely to be objective and therefore open to interpretation.

Step 8 - Further Action

Probably the most important step is the last. An employee survey will either confirm that the perfect organization exists or it will highlight areas that are less than perfect by identifying individual and common concerns.

It may be that further more detailed surveys are required that target specific areas. For example the survey may reveal that employees working in a particular department are collectively unhappy, but the reasons for their dissatisfaction may not be clear. A smaller, specifically targeted follow-up survey may help reveal the root causes.

When employee surveys are periodically run an organization that has taken steps to address issues will see their efforts reflected in subsequent survey responses. Almost all organizations have some problems and it helps an organization's moral to see that a channel is available that will allow problems to be highlighted, addressed and resolved.

Summary

These guidelines are intended to help an organization conduct successful employee satisfaction surveys, they are however, only a guide.

Each organization is different in style and structure and the organizations 'personality' will go someway to influencing the tone and nature of the survey and organizations will have many different circumstances and primary reasons for conducting a survey.

By utilizing existing technology and conducting surveys online you are now able to monitor the heart beat of an organization, quickly, easily and, by using websites like Survey Galaxy, at minimal cost.

Tips for Successful Direct Mail Marketing

By Ron Morton

Job Vacancy Indonesia, Employee, Vacancy  

Considering Direct Mail Marketing? Good idea.

Direct Mail has been around forever and is still considered the most personal style of advertisement because no other medium can give you the ability to touch and feel it like mail does. There are many things to think about before you jump into a bulk mailing campaign; who your customers are, how you're going to reach them, and how many potential customers can use your product are just a few.

Do lots of research on direct mail, it never hurts to know more than you should. Keeping mail pieces that you have received is good too because it lets you get ideas from businesses that are in the bulk mail game already, and knowing what your competitors are doing can be an advantage.

Determining your mail route strategy is a very important factor. What neighborhoods will produce the most potential customers? Income, location, and household count should be three big decision makers when figuring out your mail distribution. Creating a database from current customers is a good strategy too, and sending direct mail to these current customers with coupons and upcoming sale items keeps these customers coming back for more. But know that there are potential customers out there awaiting your mail piece, you just have to know how to find them.

Creating your mail piece can become the tricky part. You need to have something that will catch the customer's eye, whether it is a great photo on the front or "SALE" in big letters, that always gets me to look. But the designing of your mail piece is part of a whole other department.

30 Employee Engagement Communication Tips

By Sarah Perry

Job Vacancy Indonesia, Employee, Vacancy   

High levels of employee engagement in an organization are linked to superior business performance, including increased profitability, productivity, employee retention, customer metrics and safety levels. Hence effective employee engagement communication is a key part of any internal communications strategy.
Tip # 1 - 60% of people communicate visually. Use interactive visual screensavers to portray company values and vision. A picture paints a thousand words. Use screensavers to show a positive view of the company. Broadcast it round your organization to capture people's imagination in an appealing, visual way.
Tip # 2 - Visual cues are important. So your CEO can't be at the meeting? No problem. Use Video to let staff see the commitment and intent in your CEO's eyes and hear the passion and empathy in his or her voice. Where possible, customize video for different groups of employees at different times and you can measure cut through.
Employee engagement communication tip # 3 - The power of small groups. Smaller face to face executive communication, such as brown bag lunches and skip level meetings, offer a more personalized and engaging format for leadership communication. Multiple time slots and venues can also help maximize the chances that employees can attend executive briefing sessions.
Tip # 4 - Customize engagement communications for different target audiences. Work with managers to make engagement communications as relevant as possible to different groups of staff.
Tip # 5 - Expand awarenesss. Make sure employees understand how the unit they work in contributes to the overall success of the organization. Expand their awareness beyond their own performance and extend it out into their team.
Tip # 6 - Highlight best practice. Include articles in your staff magazine that show how employees are modelling organizational values or supporting wider company initiatives.
Tip # 7- Reinforce understanding and develop local context. Use the pop-up Staff Quiz to ask scenario questions to reinforce understanding and local context. For example, "When I see a colleague working in an unsafe way, I would: A, B, C, or D or all of the above?" or "In XXX situation, how would you apply our company values?" Offer prizes to encourage staff to take part. Include humorous or trick questions and answers that make the quiz fun and build employee engagement.
Tip # 8 - Provide employee helpdesks. Set interactive online helpdesks to let staff ask questions about any aspect of the business and their role within it.
Tip # 9 - Get respected managers and staff to blog about various aspects of the business. These people can, answer questions and provide context to staff regarding any aspect of the business.
Tip # 10 - Encourage and help senior managers share ideas with their staff.
Tip # 11- Show that you're genuinely concerned about employees' opinions and use social media as a communications tool to build engagement.
Tip # 12 - Let staff tell their own stories to build engagement. Encourage them to tell their own stories in the staff magazine about what they are doing to support company strategies or embody organizational values.
Tip # 13 -Show how feedback is being used. Articles in staff magazines, updates on scrolling news feeds and even interactive corporate screensavers can be a great way to demonstrate to staff how their feedback is being used.
Tip # 14 - Involving employees builds engagement. Use Staff Quizzes to involve people. For example, by asking them to name new ways of working (e.g. new systems, projects) or suggest improvements. Offer prizes for the best ideas and recognize them using targeted corporate screensavers and articles in the staff magazine.
Tip # 15 - Promote employee development programs. Interactive corporate screensavers and articles in staff e-magazines can be effective ways to raise the profile and perceived value of employee development programs.
Tip # 16 - Promote employer brand. Internal brand messages can be lost if they are buried in email or on the intranet. Bring brand messages to life with interactive, visually engaging Communications channels such as messages on screensavers. Involve staff in creating brand values using staff surveys and discussion forums. Find out what staff know and think using fun staff quizzes.
Tip # 17 - Actively promote organizational effectiveness, reputation and ethics. Use all the internal communications channels at your disposal to raise employee awareness. Employees want to feel good about their leaders, where they work, the products they sell and the reputation of their company. Hence these types of engagement communications can valuable.
Tip # 18 - Communicate value. Screensaver images can be a very effective way to promote 'free goodies' available to staff. Anything from staff parties, discounted gym memberships to health checks, fun runs and fresh fruit can be promoted easily and effectively on corporate screensavers. Raising awareness of additional staff benefits can help employees feel more valued and engaged.
Employee engagement communication tip # 19 - Department highlights. Often people don't see where they fit into the bigger picture or why a specific department is working so hard on a particular initiative. Use screensaver messages and short articles in the staff newsletter to provide project updates and progress reports.
Tip # 20 Tell managers first. This gives them time to plan how they will react when their team hears important news and time for managers to prepare answers to the questions that may be unique to their team.
Tip # 21 Get managers to share ideas with one another. Social Media tools allow managers meet online to discuss strategies, share ideas and plan. This is especially useful when managers work in different locations.
Tip # 22- Measure how well managers are communicating. Help Managers see the importance of effective communication in order to increase engagement.
Tip # 23 - Not Communicating or Communicating late can damage employee engagement. Hearing about an important update from media, colleagues or family and friends can have a negative impact on employee engagement. Ensure employees hear these messages from the business as soon as possible. Desktop Alerts can achieve fast, effective message cut through. Reporting options let you check which recipients have opened the message. Message acknowledgement options allow you to ensure communications compliance.
Tip # 24 - Deliver localized content. Setting managers or their PAs up as internal communication assistants is a good way to make sure staff get information that is directly relevant to them as soon as it is available.
Tip # 25 - Measure understanding and impact on behaviors. Measure employee understanding and the impact of engagement communications on behaviors.
Tip # 26 - Celebrate both financial and non financial achievements.
Tip # 27 - Highlight success visibly. Interactive corporate screensavers are great engagement communication tools. Use visual communications to highlight and celebrate successes.
Tip # 28 - Document local success. Encourage employees to submit articles to the staff magazine that talk about what they have achieved (e.g. simpler ways of working, important milestones met).
Tip # 29 - Catch dissatisfaction early. Two way internal communications channels such as Staff Surveys and Social Media channels make it easy to regularly gather feedback from staff and to catch dissatisfaction early - to understand what's really going on.
Employee engagement communication tip # 30 - Promote opportunities for staff. Include a section in the employee newsletter promoting internal vacancies. Promote training opportunities and staff support schemes on interactive screensavers or as articles in the staff magazine.

Importance of Continuous Job Opportunities

By Macon Maic

Job Vacancy Indonesia, Employee, Vacancy

Jobs form the part of your life. It is impossible to lead a normal life without proper job. Jobs act as the major source of income thereby making the livelihood easy without many troubles. Jobs indeed keep the individual occupied without boredom. It is natural that you will completely feel bored if you sit simply without engaging yourself in any activities for about five days continuously. If this is the case, just imagine the situation you are unemployed. It will almost take your life both mentally and physically. A proper complete human life cycle comprises of job and it occupies a greater share in the livelihood and in the society. There are different types of jobs to which human beings get engaged themselves and these jobs varies depending on the qualification and other skills possessed by the individual apart from the availability of type of job in the place.

All the jobs are created by man and are also done by man in order to gain most out of it. Also there are many opportunities available around you that will definitely help you to fetch maximum and you would not have ever imagined about this kind of jobs in your life time. You might have come across many types of job opportunities while reading through various news papers and magazines. Apart from that, internet has emerged to be one of the latest developers of job wherein internet jobs are hitting the headlines. These job opportunity ads are published in the newspapers or magazines by giving the location as the headline like London jobs, Southampton jobs and so on. This clearly indicates that the job location is the particular place tagged along with the job in the opportunities heading.

You cannot avoid any opportunities as they are the main income source generators at your home front. You will always wish to look after your family and your dear ones in the most comforting and pleasing way. This wish can be converted to reality only with the help of a good job in hand. Sometimes people are also looking for additional opportunities in order to take them in the form of part time basis as they are finding it difficult to meet up the expenses due to increasing price rate. So it is advised to take care of all job opportunities with important care even if you are not in need of a new opportunity now.

Quirky Ways to Get Your Resume Read

By Bruno Deshayes

Job Vacancy Indonesia, Employee, Vacancy  

Unless you want a quirky job you probably don't want to go quirky about your job application. Do you want to be paid with real money or monopoly currency?
The first pitfall to avoid is putting a photograph of yourself. Leave that to your facebook page if they want to check it out. Unless you are applying for a role as an actor or performing arts where a whole press-book is required a photo of yourself can be detrimental. People will hire you for your skills and your brains - not for your good looks. Remember more and more women sit on recruitment panels and your sex appeal might not cut it with them...
Next pitfall are unsubstantiated claims. Trust, honesty and loyalty are in short supply in our confused world. What you say about yourself need to be corroborated by circumstantial evidence. Don't say you are the fastest, the tallest, the quickest, etc... simply state the challenge you faced, the action you took and the result it produced. That's all an employer is interested in and they just want to know if you can do it again for them - simple, huh?
Next pitfall - going wild with fonts and colours. Your application might be passed around to various people on the recruitment committee, emailed to an iPhone, a Blackberry or an android smartphone. How mangled you will look through a not-so-perfect email program on those devices? If you want your layout and composition to remain unaffected then stick to the PDF format. Recruitment agencies hate it because their databases can't scan it for keywords.
Next pitfall - confusing your resume for an essay or a monologue. Unless you apply for a role as a writer and are asked to submit samples of your prose, you should not bore your audience with your introverted view of the world since you became unemployed. Employers are not interested in your moods, your political or religious views - all they want to know is if you can be productive from day one without any need for training or induction.
Next pitfall - ignoring your industry lingo. The best way to be rejected is to show a lack of grasp for your industry values. New lobby groups are forcing employers to comply with more and more regulations and standards. What is best practice in your field? Do you use due diligence? What about occupational health and safety? What about anti-discrimination laws?

Public Relations Job Description

By Silas Reed

Job Vacancy Indonesia, Employee, Vacancy  

The public relations job description covers a wide range of activities right from maintaining good relations with the press to even the company peers and rivals. The PR job description expects a PR professional to build up interest and awareness and serve as a spokesperson between the company and various groups, for instance the public. He controls the amount of information that the public receive about the company, product or a person related to the company. He can communicate very effectively on the print, through the phone or in person.

A campaign will be successful if the client company is presented in the best light. Conventionally, it is achieved through press releases to reporters and placement of stories in the broadcast, print and virtual media. A press release is in the format of a news story and sends a message. It is usually sent through email.

Advertising and Public Relations

A lot of people confuse the public relations job description with advertising. PR is different from advertising. In case of an advertisement, an ad time or space is purchased while in case of PR, that space or time is got for free. That is the strategy employed in public relations jobs which is not found in advertisement.

Job Titles

The lowest position from which public relations job opportunities start is from the level of account coordinator. Through hard work, it is possible to become the account director in a period of five years. In seven years, you can also become the PR manager. In the corporate setting, the duties of PR jobs fall under a variety of titles. There is the title of a community relations director, media specialist, external and internal communication specialists and PR Officer.

Skills Required

So what does a public relations job description really entail? For starters, you must not be shy. Your verbal and written communication skills should be excellent. Good PR personnel are well versed in news and current affairs and popular culture. They are also adept at time management, public speaking, cold calling, budgeting, event planning and research.

Salary

The salary varies depending on degree, skills, experience, city and company size. However last seen according to PayScale.com in an April 2009 survey, a US based account coordinator gets a median salary of $31, 987 while a PR manager earns around $65,959.

Public Relations Writing Tools

A lot of written materials are used for PR jobs. These mostly include press kits (fact sheet, company history and personnel biographies), press releases, newsletters, speeches, website content, feature articles, event listings, proposals, website content and pitch letters which are persuasive in tone and sent to TV producers and journalists. These pitch letters are generally sent with the intention of convincing them to run stories on the PR Officer's client.

Degree

A degree helps but it is not mandatory. There are a lot of colleges that offer degrees in public relations. A minimum graduate level of education is mandatory. However the best way to start in the industry is to do an internship. It gives on the job experience and prepares you for building a career in this field.

Public relations job opportunities are increasing and have been stipulated to increase after the current financial year.