Tuesday, November 23, 2010
How to Answer Questions About Underperforming Co-workers
Dealing With "How Would You...?" Questions
Are Your References Ready?
Monday, November 22, 2010
8 Ways To Use Speaking to Further Your Career Goals
I'll File a Grievance!
Monday, November 1, 2010
Creative Selling Strategies 2010
Job Vacancy Indonesia, Employee, Vacancy
I recently had the opportunity of helping to judge a group of creative sales technique entries for a large distribution company. It reminded me that creativity is now and always has been the way to win the sales game in challenging times and situations. Sometimes you utilize contemporary technology but most of the time sheer creativity is what sets you apart from the competition!
Here are some examples of entries that won the competition. These entries show what has changed and what has stayed the same in creative strategies for selling.
1. Finding and very successfully selling an off-season product to existing "summer-only" business customers. The difference here was in how the customers were identified and contacted. Historically this would have been by phone or in person but in this case the new contacts and customers came via e-blasts and Facebook. The backup and strengthening feature of the new product promotion however, was still a billboard ad campaign. How can you use technology to attract new customers or promote your creative ideas to existing customers?
2. Recognizing that a competitor's customer was about to lose his existing supplier due to bankruptcy, this salesperson had a new showroom display model of his product delivered...to himself but at the customer's address. When the retailer called to inform him of the miss-shipped package he apologized for the error and promised to stop by and pick it up. When he asked if they would enjoy seeing the about-to-be-released product version and received a "yes" it was the strong "buy signal" that he had been waiting for. He got the business for the year. This example of creativity would have been a winner in the past just as it was in 2010. What unexpected or remarkable things can you do to open the door or attract your potential customer's attention?
3. Taking advantage of his bi-lingual abilities this salesperson appealed to his small service contractors (with counter card displays in Spanish) and asked for leads to other similar businesses in the Hispanic community. He offered additional support and/or leads and spiffs in exchange for new contractors signed up. That first program was so successful that he added a second level to the program for referrals to other contractors in different businesses. That was also a success. What strengths and/or unique talents can you utilize to take business away from your competition?
4. Finding a high profile name or event to tie your promotion to is (and always has been) a creative way to have promotions recognized and get response. During the World Cup soccer finals in South Africa this European rep named his July promotion after the country's coach and team and alluded to their earlier-than-necessary demise. Because the event had everyone (including all of his customers) talking his promotion gained a bit of notoriety and was a huge success. He doubled his business from the previous year's promotion. What are people thinking and talking about could help you set a timetable for your promotions?
5. Creating unique reports to continually remind customers (and field sales people) of an on-going promotion. This sales manager created unique and customized computer reports, simple but effective, that could continually be e-mailed to his field sales people and their customers. The reports indicated progress made and unit sales still required to attain previously agreed to sales growth incentives. The promotion was the most successful ever with his sales center achieving more than double any other center's gains. How can you use customized computer reports to remind customers of how they can achieve success in a promotion?
6. Doing night-time, updated sales techniques training and offering customized presentation booklets for a retailer's entire floor sales staff (as well as offering Saturday deliveries) was how this distributor sales person took 100% of the business away from his competition. The economy had stalled sales and a new round of sales training plus customized presentations rejuvenated this customer's consumer-business. What unique training can you offer that will help a customer regain sales in a depressed economy?
7. Being creative about how products are assembled, packaged and delivered can sometimes increase volumes because of shared savings. This sales person worked with a customer and created a check with order process that, coupled with a 12 model cookie-cutter program, was able to reduce costs for the distributor and the retailer. When these savings were passed on to the consumer business increased dramatically. How can you find creative ways to save costs and pass the savings on?
No matter how much technology changes our daily lives and sales presentations, creatively solving a problem for a customer is still the winning combination. How can you help a customer regain lost sales? Find the answer and win the game!
30 Employee Engagement Communication Tips
Job Vacancy Indonesia, Employee, Vacancy
Tip # 1 - 60% of people communicate visually. Use interactive visual screensavers to portray company values and vision. A picture paints a thousand words. Use screensavers to show a positive view of the company. Broadcast it round your organization to capture people's imagination in an appealing, visual way.
Tip # 2 - Visual cues are important. So your CEO can't be at the meeting? No problem. Use Video to let staff see the commitment and intent in your CEO's eyes and hear the passion and empathy in his or her voice. Where possible, customize video for different groups of employees at different times and you can measure cut through.
Employee engagement communication tip # 3 - The power of small groups. Smaller face to face executive communication, such as brown bag lunches and skip level meetings, offer a more personalized and engaging format for leadership communication. Multiple time slots and venues can also help maximize the chances that employees can attend executive briefing sessions.
Tip # 4 - Customize engagement communications for different target audiences. Work with managers to make engagement communications as relevant as possible to different groups of staff.
Tip # 5 - Expand awarenesss. Make sure employees understand how the unit they work in contributes to the overall success of the organization. Expand their awareness beyond their own performance and extend it out into their team.
Tip # 6 - Highlight best practice. Include articles in your staff magazine that show how employees are modelling organizational values or supporting wider company initiatives.
Tip # 7- Reinforce understanding and develop local context. Use the pop-up Staff Quiz to ask scenario questions to reinforce understanding and local context. For example, "When I see a colleague working in an unsafe way, I would: A, B, C, or D or all of the above?" or "In XXX situation, how would you apply our company values?" Offer prizes to encourage staff to take part. Include humorous or trick questions and answers that make the quiz fun and build employee engagement.
Tip # 8 - Provide employee helpdesks. Set interactive online helpdesks to let staff ask questions about any aspect of the business and their role within it.
Tip # 9 - Get respected managers and staff to blog about various aspects of the business. These people can, answer questions and provide context to staff regarding any aspect of the business.
Tip # 10 - Encourage and help senior managers share ideas with their staff.
Tip # 11- Show that you're genuinely concerned about employees' opinions and use social media as a communications tool to build engagement.
Tip # 12 - Let staff tell their own stories to build engagement. Encourage them to tell their own stories in the staff magazine about what they are doing to support company strategies or embody organizational values.
Tip # 13 -Show how feedback is being used. Articles in staff magazines, updates on scrolling news feeds and even interactive corporate screensavers can be a great way to demonstrate to staff how their feedback is being used.
Tip # 14 - Involving employees builds engagement. Use Staff Quizzes to involve people. For example, by asking them to name new ways of working (e.g. new systems, projects) or suggest improvements. Offer prizes for the best ideas and recognize them using targeted corporate screensavers and articles in the staff magazine.
Tip # 15 - Promote employee development programs. Interactive corporate screensavers and articles in staff e-magazines can be effective ways to raise the profile and perceived value of employee development programs.
Tip # 16 - Promote employer brand. Internal brand messages can be lost if they are buried in email or on the intranet. Bring brand messages to life with interactive, visually engaging Communications channels such as messages on screensavers. Involve staff in creating brand values using staff surveys and discussion forums. Find out what staff know and think using fun staff quizzes.
Tip # 17 - Actively promote organizational effectiveness, reputation and ethics. Use all the internal communications channels at your disposal to raise employee awareness. Employees want to feel good about their leaders, where they work, the products they sell and the reputation of their company. Hence these types of engagement communications can valuable.
Tip # 18 - Communicate value. Screensaver images can be a very effective way to promote 'free goodies' available to staff. Anything from staff parties, discounted gym memberships to health checks, fun runs and fresh fruit can be promoted easily and effectively on corporate screensavers. Raising awareness of additional staff benefits can help employees feel more valued and engaged.
Employee engagement communication tip # 19 - Department highlights. Often people don't see where they fit into the bigger picture or why a specific department is working so hard on a particular initiative. Use screensaver messages and short articles in the staff newsletter to provide project updates and progress reports.
Tip # 20 Tell managers first. This gives them time to plan how they will react when their team hears important news and time for managers to prepare answers to the questions that may be unique to their team.
Tip # 21 Get managers to share ideas with one another. Social Media tools allow managers meet online to discuss strategies, share ideas and plan. This is especially useful when managers work in different locations.
Tip # 22- Measure how well managers are communicating. Help Managers see the importance of effective communication in order to increase engagement.
Tip # 23 - Not Communicating or Communicating late can damage employee engagement. Hearing about an important update from media, colleagues or family and friends can have a negative impact on employee engagement. Ensure employees hear these messages from the business as soon as possible. Desktop Alerts can achieve fast, effective message cut through. Reporting options let you check which recipients have opened the message. Message acknowledgement options allow you to ensure communications compliance.
Tip # 24 - Deliver localized content. Setting managers or their PAs up as internal communication assistants is a good way to make sure staff get information that is directly relevant to them as soon as it is available.
Tip # 25 - Measure understanding and impact on behaviors. Measure employee understanding and the impact of engagement communications on behaviors.
Tip # 26 - Celebrate both financial and non financial achievements.
Tip # 27 - Highlight success visibly. Interactive corporate screensavers are great engagement communication tools. Use visual communications to highlight and celebrate successes.
Tip # 28 - Document local success. Encourage employees to submit articles to the staff magazine that talk about what they have achieved (e.g. simpler ways of working, important milestones met).
Tip # 29 - Catch dissatisfaction early. Two way internal communications channels such as Staff Surveys and Social Media channels make it easy to regularly gather feedback from staff and to catch dissatisfaction early - to understand what's really going on.
Employee engagement communication tip # 30 - Promote opportunities for staff. Include a section in the employee newsletter promoting internal vacancies. Promote training opportunities and staff support schemes on interactive screensavers or as articles in the staff magazine.
Importance of Continuous Job Opportunities
Job Vacancy Indonesia, Employee, Vacancy
Selling Your Company To An International Entrepreneur
Job Vacancy Indonesia, Employee, Vacancy
Friday, October 29, 2010
Activity for Better Communication: Team Building Activities
Job Vacancy Indonesia, Employee, Vacancy
Why Team Building Is Out and Team Growing Is In
Job Vacancy Indonesia, Employee, Vacancy
- You can't have engaged leaders in a poor culture... you can't grow plants in bad soil
- We pick people for leadership roles for the wrong reasons... wrong plant in wrong location simply because we like the look of it
- New leaders need assistance and support... plants need help to get established too
- A leader in the wrong position can do damage... the wrong plant can potentially become a weed
- Bad habits from leaders rub off on their people... like pests and disease moving from plant to plant
- The right leaders provide staff with shelter from the organisational elements... like a tree shading smaller plants
- You need to remove the barriers to help leaders grow... plants grow better when you give them space
- Sometimes leaders outgrow their role and need to move on... sometimes plants need to be relocated to thrive
- You always need to be cultivating new leaders... you need plants in all stages of development to keep your garden healthy
- If leaders aren't growing they are dying... the law of nature, especially when it comes to plants
Thursday, October 28, 2010
Business Coach Training - A Successful Business Coaching Company
Job Vacancy Indonesia, Employee, Vacancy
Tuesday, July 27, 2010
Career Captivity
Career Captivity
Written by Mario Venturini Jun 07, 2009 www.jobsarticle.com
Although they do not realize it many people are held captive by their career. Even when their job is in jeopardy and it becomes clear that the company they work for is in trouble, the typical approach is to look for a similar job with a similar firm. Particularly for older people, the feeling seems to be that your future is predicated on what you have done in the past. This is a shortsighted approach to one’s professional endeavors and can be quite accurately described as career captivity.
As Tony Robbins, the motivational speaker and life coach suggests, the past does not equal the future. Certainly what you have accomplished over your career helps to define who you are today. You have learned many skills and usable lessons that can certainly provide value to you as you set about to earn an income. But your career efforts of the past are just that the past. They do not define who you will be tomorrow—or even this afternoon—if you choose to change it.
The world around us is constantly in a state of flux, always evolving and changing. Our career is exactly the same. Even if you have been in the same career for a long number of years, the way you do your job today is probably very different from the way you did it when you started. More often than not these changes are positive, and allow us to get more done in less time.
Career captivity starts however when you feel like you have no other options. Often times you’ll hear people say it’s “all I know,” or something else like “it’s all I’ve ever done.” This is a very shortsighted approach and clearly indicates that the person is being held captive to their career. The reason is that regardless of what you’ve done in the past, regardless of what your career has included, today is today and you can do anything that you want to do. If you are dissatisfied with your career, or are concerned about losing your job, you need to break out and seek freedom from career captivity.
Especially if you’ve been in the workforce for a long time, look to the Internet to find career freedom. People the world over are making fortunes through online Internet marketing, and doing it very quickly. It is a skill, regardless of background, that anyone can learn and that can be started with a few keystrokes. What are you waiting for?